Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

Job Summary:

The Senior Manager, Digital Product Management will lead business-side eCommerce initiatives from concept to launch, focusing on site experiences such as cart, checkout, and payment solutions. This role will drive operational excellence, ensure robust UAT through well-defined business cases, and champion data-driven optimization. Additionally, the Senior Manager will own the personalization roadmap and SEO strategy, while overseeing the adoption of new tools and features that enhance the customer journey. Acting as a key liaison between brands, IT, and external partners, this role ensures projects meet business objectives and deliver a seamless, performing, eCommerce experience.

What you will do:

Projects & Site optimization

• Drive end-to-end delivery of cross-brand, eCommerce initiatives that drive measurable business impact.
• Define functional requirements and prioritize features for release.
• Track project progress, manage timelines, and communicate updates to stakeholders.
• Use user research, competitive benchmarking, and analytics tools to identify opportunities and articulate business value.
• Partner with IT teams (SFCC, OMS) and vendors to ensure technical deliverables align with business goals.
• Maintain strong alignment with IT partners, brands, ADX cross-functional teams on status, timelines and change request.
• Monitor JIRA backlog to ensure high-impact defects are resolved promptly and updates are communicated.
• Support business case development and ROI analysis for new features and functionalities.
• Oversee day-to-day site operations, including feed management and integrations enhancements.

UAT Business Case Development & Management

• Build detailed business test cases for all eCommerce projects.
• Ensure alignment of UAT scenarios with business requirements.
• Coordinate with brand teams for execution and monitor results for completeness and accuracy.

SEO Strategy

• Collaborate with brands and internal stakeholders to define and maintain the SEO roadmap.
• Partner with SEO vendors to execute initiatives that drive organic traffic and improve search visibility.
• Continuously monitor performance using analytics tools and optimize strategies based on insights.
• Centralize SEO practices by implementing best-in-class standards and driving consistency across all brands.
• Leverage the SEO playbook to ensure operational excellence, aligning technical requirements with IT and business-side best practices.

Personalization Roadmap & Execution

• Collaborate with brands and Director of eCommerce Experience to define the personalization roadmap and own its execution.
• Partner with vendors and analytics team to ensure proper implementation, monitor performance, and propose iterative improvements.
• Report on business results and provide actionable insights to optimize personalization strategies.
• Work closely with marketing and analytics teams to leverage data for tailored customer experiences.

Who you are:

• 8-10 years experience in Ecommerce with a deep understanding of online shopping and best–in-class experiences including competitive landscaping
• Deep experience with Ecommerce platforms and tools, preferably Salesforce Commerce Cloud
• Experience with collaboration tools (Jira, Confluence)
• Expertise in SEO strategy and execution
• Experience in personalization tools and techniques
• Proficiency in Analytics platforms

• Analytical and data driven
• Strong project management skills with proven record of delivering high quality work under tight deadlines
• Solid understanding of UAT processes and operational workflows
• To the point, practical, results-driven, and innovative
• Entrepreneurial, autonomous, open to collaboration
• Capable of working in a large corporate environment without full guidance
• Pushes the organization to constantly improve
• Understanding of the beauty market is a plus (but not required)

#LI-Remote #Nylaw

You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law