Job Summary:

This position is responsible for promoting Shiseido + Cle de Peau Beaute products and THE POWER OF GOOD while working within a customer-focused business; One that unlocks the power of relationships and creates a greater sense of belonging. Engages in an authentic, warm and inspirational customer experience.

Focused on achieving individual sales goals to support the store in achieving target daily. Commits to learning and embracing artistry skills through our lens of natural beauty redefined focus. Maintains awareness and compliance in operational procedures and company policies.

Primary Duties & Responsibilities:

Customer Service

Consistently creates a welcoming environment for our customer, through our Connect, Customize and Commit service model, which focuses on personally connecting with them, customizing their beauty routines and committing to a genuine and ongoing relationship.

• Achieves personal sales goals through impeccable customer service. Utilizes company provided tools to track progress. Communicates learning needs to store management.
• Demonstrates urgency to achieve hourly goals with increased awareness of contributing productivity, such as average dollar sale, conversion and key category goals.
• Provides professional and knowledgeable consultation.
• Demonstrates Shiseido products through services such as Facial Massage / Make-up application and maintains minimum service goals set forth by AE.

Business Skills  

• Maintains accurate product lifecycle through processes that include, but not limited to, cycle counts, shipment processing and placement.
• Supports effective inventory management through accurate POS transactions.
• Upholds consistent standards of cleanliness and organization on sales floor and in backroom.
• Communicates maintenance concerns to store management.
• Participates in the implementation of visual floor sets. Assists in merchandising & marketing maintenance.

• Uses automated systems effectively.                  
• Maintains proper inventory level.                      
• Displays merchandises attractively.                                           

Qualifications & Competencies: 

Embodies the spirit of Shiseido, as applicable, with a dedication to empowering our customers to look good, feel good and do good for others. Embraces the belief that the little choices we make can create a big difference - from looking after our local communities to the wider well-being of the planet. Has a deep-seated passion for people and a commitment to act as an advocate for Shiseido and Cle de Peau in our approach to beauty.

• Ability to achieve sales results.
• Effectively communicates and builds relationships.
• Maintains composure and acts ethically.
• Demonstrates a willingness to learn.
• Minimum of l+ years of selling experience.
• Ideally, has experience in customer focused industry.
• Artistry experience preferred.
• Must have open flexibility to work during peak traffic times including evenings, weekends and holidays, as well as a willingness to adjust to specific needs of the business.
• Adhere to company time and attendance policy.
• Uphold Shiseido dress code which includes wearing Shiseido and/or Cle de Peau products, as applicable.
• Able to be in a fragrance-filled environment.
• Able to lift, push and pull up to 25 pounds.
• Able to stand for up to 8 hours.
• Bilingual English/Korean/Japanese/Chinese
• 18 years or older

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

1. Think Big: Adapt a big-picture perspective. Deliver new values through creativity.
2. Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.
3. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end.

4. Collaborate: Leverage the diverse capabilities of colleagues.
5. Be Open: Create an environment that encourages everyone to speak up.
6. Act with Integrity: Be sincere and humble at all times.
7. Be Accountable: Commit to the goal. Take accountability for the execution.
8. Applaud Success: Create a culture that celebrates success.

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Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law