Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

JOB SUMMARY

The Associate Manager, Ecommerce is responsible for supporting the Ecommerce team to execute end-to-end implementation and maintenance of NARSCosmetics.com. This includes a variety of tasks including but not limited to merchandising, reporting and .com development execution. The candidate will serve as primary liaison across teams to execute on-site asset configuration, merchandising updates, and site optimizations.

WHAT YOU WILL DO

eMerchandising

• Responsible for all site merchandising, product set up, site audits, and overall maintenance from the testing to production life cycle with support from corporate shared service partners.
• Brief content and linking strategies for all new product launches and promotions across devices.
• Lead QA for all site updates and optimizations and deliver feedback on behalf of the brand team.

• Responsible for flagging and documenting onsite bugs. Key point of contact for bug fixes with external development partners until project completion.

• Develop and maintain the user experience as it relates to promotional materials.

Project Management

• Create, submit, and track content creative briefs for regional commercial needs.
• Build technical requirements for shared service teams and external partners for IT to launch and maintain ongoing program enhancements.

• Oversee monthly web development sprint prioritization based on site enhancements roadmap and complete UAT accordingly.

• Lead UAT for IT development and customer experience projects.
• Organize, manage, and distribute assets to cross-functional partners.

Analytics

• Leverage analytical tools (GA4, Tableau, SFCC) to assure that the customer journey is optimized.
• Conduct weekly, monthly, and quarterly reporting to record onsite performance.
• Monitor KPIs during key tentpole moments to identify real-time optimization opportunities.
• Circulate reports and share information during key meetings to highlight wins, challenges, opportunities, top products, and regional initiatives.

Supply & Marketing Operations

• Monitor inventory levels and performance to provide recommendations of products to replenish that are tied to upcoming initiatives.
• Act as the main point of contact for Customer Service to address feedback and confirm US eCommerce Calendar cadence.
• Review E&O list on a monthly cadence to identify eCommerce sell-through opportunities.
• Place purchase orders for Virtual Artists & Customer Service teams to support product-related inquiries & virtual artist consultations.
• Build & brief SEO requirements to shared services based on agency recommendations.

• Maintain competitive industry overviews during key periods.

WHO YOU ARE

• 4+ years of ecommerce or digital marketing experience with a fashion, retail or beauty brand 
• Strong project management skills with the ability to handle and prioritize multiple projects
• Strong written and verbal communication skills
• Experience analyzing data and communicating findings in reports/presentations
• Passion for the beauty industry

#LI-Hybrid #Nylaw

You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law