Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

WHERE YOU WILL WORK:
SAI: Without compromising our steadfast commitment to Quality, Safety and Sustainability our manufacturing and packaging facility produces in excess of 70MM units per year.   This is a demonstration of our can-do attitude, collaborative spirit, focus on innovation and continuous improvement mindset.   Always People First!  

JOB SUMMARY

• You will be responsible for defining and addressing Quality Improvement opportunities in all GMP areas.
• You will have extensive knowledge of cGMPs and quality processes and be procedures.
• You will be accountable for the Annual Product Quality Review (APQR) and investigations for non-conforming products and materials.
• You will conduct customer complaint investigations and identify solutions.

WHAT YOU WILL DO:

• You will document customer complaints and maintain accurate data.
• If investigation is required, you will work collaboratively across the organization to conduct, document and present a thorough investigation to appropriate audiences and prepare CAPA to prevent recurrence.
• You will carefully manage the receipt, recording and storage of all customer complaint samples in the database
• You will be responsible for generating the Annual Product Quality Review (APQR)
• You will support the preparation of non-conformance reporting, deviation, consumer complaint investigations, and metrics reports. 
• You will take action to closure on all CAPA implementations, verification and tracking.
• You will participate in Internal Quality Audits, reporting observations and other potential concerns to appropriate parties and present findings.
• You will provide GMP Training to other departments as needed
• You will research and prepare data needed to support monthly quality metrics reporting

WHO YOU ARE

• You have up to 2 years of QA/QC experience in pharmaceutical, personal care or cosmetic industries.  
• You have a strong working knowledge of attribute and variable inspections
• You have cGMP experience in Internal Auditing processes.
• You have a Bachelors' degree from a 4-year university in either a science or engineering discipline.
• You have strong mathematical, technical and problem-solving skills; decision making, data collection and analysis.
• You can multi-task, work independently.
• You have strong communication and interpersonal skills and solid computer skills with Word, Excel, Visio, PowerPoint, and Outlook.
• SAP or other production system environment experience a plus.

You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits. 

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law