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End User Services, Support

Location: New York, New York Brand: Shiseido Date: 01/13/2022

Job Summary:

Reporting to the Associated Manager, End User Services, this position is responsible for the daily operations of the End User Services team, handling tickets, walk-ups as well as the operations of the local area network and servers located in New YorkThis position involves 50% seating and 50% walking. A qualified End User Services Support Technician will have strong troubleshooting and analytical skills along with excellent oral and written communication skills. This person should be able to work with little to no supervision, and work well with others on the team.

Primary Duties & Responsibilities: 

  • Deploy and administer IT systems including End-User machines, voice and video hardware
  • Provide technical support to internal customers for software and hardware issues ensuring security and policy compliances 
  • Documenting End User IT incidents, problems and service request via ticketing system with ITIL methodology Replacing Apple, Printer, and other electronic peripherals when/as needed                         
  • Maintaining and adhering to organizational SLAs
  • Highly motivated and driven while working in a fast pace environment

Working Relationships/Key Stakeholders:

  • Director, End User Services
  • Exe. Director, Network Engineering & Operations
  • Sr. Manager, IT Security

Qualifications & Competencies:

  • B.S. Degree in Computer Science or equivalent experience/certifications.
  • Minimum three year’s customer service experience troubleshooting end user technology, both hardware and applications
  • Must have experience with Active Directory
  • Must have experience using an SLA ticketing system
  • Familiarity with the Microsoft Teams, Polycom Phones/Devices, SCCM, InTune AirWatch and network devices such as Switches, Routers etc.
  • Must be proficient within an Office365 based environment and Microsoft applications including but not limited to Outlook, Word, Excel and PowerPoint
  • Ability to work well under high pressured situations and around Executive leadership teams
  • Strong documentation, analytical and problem-solving skills.
  • Customer/Consumer Service driven
  • Ability to lift up-to 30lbs.                          

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Job ID: 8520 Category: Corporate

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