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Coordinator, Ecommerce Operations

Location: New York, New York Brand: Shiseido Date: 05/03/2021

The Coordinator, Inventory & eComm Operations, ADX is responsible for managing inventory availability across systems and ensuring seamless operations of the DTC fulfillment and DTC operations projects for all brands. The Coordinator, Inventory & eComm Operations will support the Associate Mgr, CX & eComm Ops and ADX team analyze operations data which empowers the decisioning and direction around Customer Experience for all brands.


  • Track and maintain inventory for brands’ websites through all systems for seamless customer experience
  • Monitor warehouse outbound activity and ensure timely shipment by analyzing alerts and exceptions in Sterling OMS
  • Communicate inventory and launch availability information to 3PL and internal teams of SKU lifecycle
  • Ensure launch availability of SKU’s and assist in delivering the DTC calendar among many cross-functional teams especially during promotional events
  • Forecast orders and units monthly to assist with accurate preparation and staffing at the DC and internal and external Call Centers
  • Participate in weekly conference calls with the distribution center to track warehouse outbound activity


  • Bachelor’s degree required
  • 1-2 years of experience in inventory/operations preferred
  • Knowledge of software systems and programs such as WMS, OMS, inventory/payment processing and reporting
  • Advanced PC-based computer skills, including a solid knowledge of Excel
  • Strong written and verbal communication skills
  • Excellent organizational skills with the ability to prioritize workload to meet deadlines
  • Self-starter; ability to work independently
  • The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions and needs
Job ID: 6453 Category: Corporate

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