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Sr Mgr, IT Supply Chain System

Location: Groveport Brand: Shiseido Date: 05/14/2019

Job Summary:


This senior manager is responsible for managing IT service delivery and program improvements with a team of analysts and software engineers for our distribution center environment. The role will provide leadership to Shiseido’s IT-related Distribution Center initiatives

Primary Duties & Responsibilities:

  • Leads IT Service Delivery team for Shiseido Distribution center.
  • Responsible for overseeing the scoping, planning and successful delivery of projects driven from or impacting the distribution center.
  • Act as internal SME with regard to the functional and technical capabilities of Shiseido’s WMS platforms and its connected systems.
  • Manages applications team of analyst and software engineers.    
  • Identify trends in issues and provides root cause analysis to Business and IT leadership.
  • Leads issue review meetings with direct team, key business partners and other IT stakeholders to provide status and ensure all issues are logged and tracked.
  • Manages vendor support and managed service programs.
  • Responsible for overall health of the warehouse applications; coordinates scheduled maintenances between IT, vendors, and business partners.
  • Responsible for tracking integration failures; fixing and eliminating problems.
  • Identifies data anomalies and works with the business to correct.
  • Identifies opportunities to schedule / automate manual processes and improve proactive monitoring.
  • Works with vendors and IT partners to performance tune environments.
  • Ensures change management policies are being adhered to.
  • Maintain priority list of projects and service requests for requested features and functionality.
  • Partner with Supply Chain Stakeholders to provide solutions using base functionality vs customizations wherever possible.
  • Coordinate testing activities with all necessary stakeholders in support of system changes. Supervises, motivates, and develops team of analysts and developers.
  • Report project status and issues to Sr. IT & Business Leadership as necessary.

Working Relationships/Key Stakeholders:

  • Leader of technical resources team
  • Other IT managers, directors and executives
  • Business leadership

Financial Accountability

  • Manage and understand teams spending budgets
  • Manage project budgets
  • Assist in managing budgets that directly impact her team

Qualifications & Competencies: 

  • BS in Information Technology or equivalent combination of intellectual instruction and work experience
  • Strong understanding of warehouse management system and automation.
  • Working knowledge of Red Prairie & Dematic platforms
  • Basic understanding of warehouse automation including Warehouse Control Systems (WCS), Voice Directed, Put-to-Light Systems and RF Technology.
  • A minimum of 10 years of experience in information technology and 3-5 years in Logistics and Distributions operations.
  • Application of logic, reasoning and problem solving
  • Strong ability to work with time/date deadlines
  • Ability to motivate and lead people
  • Strong verbal and written communication skills
Job ID: 380 Category: Corporate

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